RETURNS POLICY : We feel we are fair and flexible (of course!).
You are welcome to return any stock item (not special order items) within a month of your purchase for any reason for a full refund as long as the item is in as new condition and has not been used (or shows signs of use). Please contact us first to arrange the return as we may need to advise you how to package the item as neoprene items can be damaged by folding inappropriately.
You may order items, for example in two sizes, if you wish to try them on to make sure you get the most appropriate size and then return one for a full refund. However it may be better to first contact us to discuss sizes as we know our products very well.
If you make a return all you need do is post it back to us and just include your name, contact details and order info. Standard second class post is lowest price and simplest option for most returns, just make sure you ask for proof of postage. Our address for returns is :
North Coast Wetsuits, The Rubber Shack, Building 6, Rear of Glebe Farm, St Endellion, Port Isaac, Cornwall, PL29 3TP.
If you need to swap sizes of an item please contact us first to check stock and then just add a note with the return and we will contact you once it is received to confirm your needs.
In the case of reporting a faulty item you do need to contact us first before returning an the item for refund or replacement.