CURRENT SHIPPING AS NORMAL – NO DELAYS.
WE OFFER ALL SHIPPING AT COST & WE DO NOT PROFIT FROM SHIPPING YOUR GOODS !
Our default UK shipping service is via Royal Mail 2nd Class for items considered ‘large letter’ size (ie hoods, gloves, wax etc) and for parcels we also use Royal Mail or MyHermes (tracked) depending on parcel size and weight. We find these to be the best low cost and reliable solutions. If your order is placed before 11 am we will always endeavor to post it the same day and it should be with you within 2 working days.
In a hurry ? We also offer a NEXT DAY TRACKED service via DPD. Most parcels up to 14 kilos will go next day for £8.69 with this service to most UK mainland postcodes. The cut off time for NEXT DAY orders to be place with us is around noon as their driver collects from us at about 2pm. After that time the order will be shipped next working day. NOTE THEY DO NOT DELIVER ON A SATURDAY SO IF YOU ORDER NEXT DAY ON A FRIDAY IT WILL BE DELIVERED ON THE FOLLOWING MONDAY.
The DPD service offers some flexible great options for you the customer. For example on the morning of delivery they can advise a one hour delivery window via text or email. You have the option for online tracking of your consignments, you can arrange for the parcel to be left in a safe location or left with a neighbour of your choice or even delivered to an alternative address within the same post code and all at no extra charge. If needed you can even change the delivery date if you are not available to receive your parcel on the scheduled delivery day. NOW THAT IS CUSTOMER FRIENDLY !
NOTE : This is a next “WORKING” day service. Orders placed on a Friday will not be delivered on a Saturday but on the following Monday. A Saturday service is £5 extra per shipment. Please be aware they do not count bank holidays as a working day.
Please call us on 01208-880839 or email us if you have any shipping queries.
We ship worldwide!!
International deliveries will take longer depending on your exact location, email us for exact time scales for your location. For this service we use Royal Mail airmail by default and a tracked option is available at an exta £6 per parcel.
All our shipping is charged at cost price and rates calculations are dependent upon the number and the weight of items you purchase with weight being the main overriding cost factor. Postage is calculated and displayed in the shopping cart before you complete your purchase.
Below are a few examples of postage on single items to UK destinations via Royal Mail :
Neoprene Sunglasses Strap: 90p
Wetsuit Gloves: £1.69
Rash Vest: £1.99
Wetsuit Carry Bag & Changing Mat: £3.39
Wetsuit Boots: £3.39
Thermal Lined Neoprene Long John: £3.39
Summer Wetsuits from: £3.39
Winter Wetsuits from: £3.39
We are very confident in the quality of our wetsuits and all products! If you buy any of our products and just decide you don’t like it, we will offer a full refund (excluding postage). If you buy something and it’s the wrong size we will exchange it for you, no problem. To avoid getting the wrong size please let us help you to decide what size you need and please make sure give you us accurate information. Your chest size and weight two years ago when you last checked it (for example) is not accurate!
Because we sell direct, at below retail prices, you will have to cover all additional return shipping costs on goods that are not faulty.
Note that products cannot be exchanged or refunded if they show signs of being used. You can, of course, try an item on for fit but it must not be used in the sea or similar.