Website terms, conditions and privacy policy.

NorthCoastWetsuits.co.uk is a website operated by M.L & L.G. Graham.
Our main trading address is: Office 2, Trewarnon Farm, Wadebridge, Cornwall, PL27 6EX.
Our VAT number is 210 2681 56.
We are regulated by The Consumer Contracts Regulations (UK).

Privacy Policy.

The website is owned by M.L & L.G. Graham and the data controller is M.L. Graham.

Contract execution.

Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfilment.

Email newsletter.

  • If you sign up to our newsletter we may use your email address to send you information about products or services.

  • You can opt out of these at any point and you can ask for personal data to stop being recorded at any time.

Monitoring.

We use Google Analytics to monitor our website traffic.

They may collect the following information:

  • The IP address of your computer.

  • The referring website from which you have got to our website from.

The reasons for this are:

  • To make ongoing improvements to our website based on this data.

  • To see our most popular sources of business.

Disclosure of personal data.

We may disclose your personal data:

  • In cases where we are required by law to pass on information or if we believe action is necessary for fraud, cyber crime or to protect the website, rights, personal safety of person/s.

We may also disclose aggregate statistics about visitors to our website (customers and sales)in order to describe our services to prospective partners (advertisers, sponsors) and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.

If you are concerned about your data, you have the right, subject to the payment of a small fee to request access to personal data which may hold or process about you.

Product information and warantee :

We are very confident in the quality of our wetsuits and all products! If you buy any of our products and just decide you don’t like it, we will offer a full refund (excluding postage) if returned in new condition within 30 days. If you buy something and it’s the wrong size we will exchange it for you no problem. To avoid getting the wrong size please let us help you decide what size you need and make sure give you us accurate information. Because we sell direct, at below retail prices, you will have to cover all additional postage costs. Note – products cannot be exchanged / refunded if they have been used. You can, of course, try an item on, but it must not be used in the sea or similar.

Right to cancel.

All customers have the right to cancel their orders under the The Distance Selling Regulations which gives consumers extra protection when buying online. Specific legislation here that appies is regulation of The Distance Selling Regulations.

You have the right to cancel the purchase of a good without having to give a reason at any time within the “cooling off period” of seven working days, beginning on the day after you receive the goods.

If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the contract.

We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.

You will not have any right to cancel a purchase for the supply of any of the following goods:

  • for the supply of goods the price of which is dependent on fluctuations in the financial market which cannot be controlled by the retailer.

  • for the supply of good made to your specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.

  • for the supply of audio or video recordings or computer software if they are unsealed by you.

  • for the supply of newspapers, periodicals or magazines.

  • for gaming, betting or lottery services.

Notices.

All notices you send us must be sent to the contact details on this site http://www.northcoastwetsuits.co.uk/new/contact-us/. We may give notice to you at either the email or postal address you provide to us when making a purchase. (Notice will be deemed received and properly served 24 hours after an email is sent or three days after the date of posting of any letter.) In providing the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressees.

Conclusion.

These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland.